6 tools to provide optimal technical support

3 min de lecture

Here are the 6 essential tools to provide optimal technical support to your partners, build loyalty, and maximize customer satisfaction.

In today’s digitally connected world, an optimal technical support always plays an essential role in the proper use of computer tools. Having an extremely comprehensive and powerful application or software is great—but if no one is there to teach you how to use it, this tool will likely become a burden. Hitechsoftware, the publisher of the myrentcar car rental software, is committed to providing each of its clients with impeccable service, thanks to six essential tools.

Online assistance

We facilitate the implementation of our solutions by closely monitoring your business, thanks to online assistance. Hitechsoftware’s technical support offers our partners reactive support that does not require them to wait long hours on the phone. Each of our customers has a dedicated hitechsoftware project manager, which allows for more fluid and efficient communication.

The technical support for our myrentcar car rental management system includes:

  • Telephone support 5 days a week
  • Online chat 24/7
  • On-call duty on request
  • Support in French and English
  • Distance monitoring via Teamviewer
  • Front and back office user support

Training

Whether they are new or existing partners, we deliver tailor-made training and are accredited as a training organisation:

  • General or specific training
  • On-site training: at the customer’s premises or at our premises
  • Online training
  • From one hour to up to 5 participants per online training session
  • Personalisation of the training according to the participants: computer scientists, sales representatives, counter agents, accountants
  • Courses for trainers: knowledge transfer

Knowledge base

Thanks to its online knowledge base, hitech academy, hitechsoftware provides users with maximum flexibility and autonomy to acquire the necessary knowledge for using our management solutions.

  • Accessible online
  • General documentation by product
  • Technical documentation by module
  • Details of how to use the features

Updates

Innovation as a driving force, each update brings the user time savings and better results. We inform users about our updates and developments.

  • Possibility for the administrator to schedule the installation of updates
  • Possibility for the user to download the release notes for more information

A customer management tool

We use an internal customer management tool that allows each of our project managers and technicians to better manage our partners’ requests.

  • Possibility for the customer to follow the progress of his requests
  • Project management planning
  • Client portal

CRM

Our CRM has been developed to strengthen the links between our partners and our various departments. Our CRM allows a better follow-up of our customers’ requests. It also allows our teams to be more responsive and provide better service.

  • Dashboard and monitoring indicators
  • Synchronisation with our customer management tool
  • History of exchanges by customer and contact
  • Management of commercial activity

The quality of service provided by our teams, combined with the proximity we maintain with our partners, makes hitechsoftware a long-term and committed partner. Each customer benefits from personalised support in the development of his activity and the use of our solutions. To learn more about our vehicle rental and fleet management software, visit our blog for the car rental business.

Hitech car rental software suite
The myrentcar vehicle rental software by hitechsoftware benefits from optimal technical support.

Lucas S

Lucas is an expert in vehicle rental and fleet management, passionate about cars and new mobility technologies. He has been supporting automotive and transportation professionals for several years.