Here are 5 tips to successfully switch car rental software and get your team to embrace the change in fleet management tools.
Deploying new vehicle or equipment rental software in your company is never trivial for your teams. The implementation of software requires investment and sometimes even a questioning of one’s work habits and methods. Change should not be synonymous with worry, fear or anger. Here are hitech’s five expert tips to help your team embrace the transition and adapt quickly.
Deployment of the new car rental software: How to prepare
To ensure a smooth deployment of the new car rental software, some preliminary work is required on your part. Do not hesitate to give it a real interest in order to prepare the rest of the installation as well as possible. The preparation of your customer files, vehicles, equipment, prices or even the layout of your commercial documents can save you precious time later on and avoid your operational teams to suffer your lack of preparation later on.
Do not hesitate to meet with your teams to make a list of everything that seems important to you regarding the tool change. Changing vehicle rental software is changing a strategic and essential working tool, so preparation is not to be neglected. Abraham Lincoln said, “If I am given 6 hours to cut a tree, I will spend 4 hours preparing my axe,” don’t neglect your preparation work.
How to explain the change in car rental software?
Instead of simply announcing the change in car rental software, take the time to explain to your team why this change is happening. Explain to them what is not working (or not working well) today and why this new software is the best solution to get the desired result. For example, focus on customer satisfaction, disputes, lack of follow-up or time wasted on certain tasks. Your teams must understand how this new tool will improve their daily lives and those of your company.
How to involve your team with a new car rental software?
The adoption of a new car rental software can impact multiple team members. When they have the choice and the necessary information and support to make the right decisions, employees feel more listened to and respected. Giving them autonomy over certain aspects of implementation can be beneficial. The closer they are to their profession and the more involved they are, the more powerful they will be in proposing and accepting the changes necessary for the sustainability of the activity. Do not hesitate to bring your teams together to make them participate positively in the change.
How to train your team after switching car rental software?
After switching car rental software, users should be trained by the provider’s consultants. This transmission of knowledge encourages employees to take ownership of the software when deploying the ERP. As an integral part of the project planning, team training is an essential phase not to be neglected in the deployment of the solution. Once the start on the new software package has been completed, and as soon as the users fully exploit all its functionalities, we consider that the change management has been successful.
However, it should not be forgotten that all software is constantly evolving. After the deployment of the new vehicle rental software, there is a need for training on two levels:
- Train users in new features, modules and screens with each release upgrade
- Practice re-training. Frequently, users develop bad habits and derive from the optimal use of the solution.
How to replace car rental software with the right partner?
When you replace car rental software, it’s essential to meet your business needs and requirements, but choosing the right partner for this transition is just as important. A mistake made by many rental companies is to stop at the software alone, or even worse, to strongly influence their decision regarding the price. The software publisher must be able to support you in the implementation of your new solution. The deployment of the solution must be carried out by qualified personnel both in IT and in the rental business. The service provider must be able to understand your problems and know how to respond to them. If, in addition, he is a consultant to assist you in the development of your business, you should have to deal with a trustworthy interlocutor.
Don’t expect satisfactory service quality from a free software provider with only two or three employees handling sales, training, technical support, and development all at once. That’s why hitechsoftware has been offering dedicated vehicle rental solutions for over 35 years, now used by more than 500 companies. Hitech developed the myrentcar car rental system and the myrentpad inspection app to support rental professionals daily, backed by a team of experts who are close to their clients and attentive to their needs. Find all the details on how to manage, optimize, and maximize profitability in car rental with myrentcar on our vehicle rental blog.
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