Our services
Because our job is not limited to equipment rental and vehicle rental software development, we offer a wide range of services to our customers. These services allow us to address every kind of structure and organization by offering them a personalised answer to their needs and their expectations.
Audit and consulting
Software’s optimization is made possible through frequent meetings between the users and hitechsoftware. Our 30 years’ experience has given us valuable skills in network infrastructures and business management. That is why we are the ideal partner to analyze and optimize your environment. We establish privileged communication channels such as User Club and audit implementation.
Project management
At hitechsoftware, we are prepared to respond to any consultation based on a requirement specification or not. Whether it is for the implementation of a standard solution or a tailor-made system, we are able to offer our partner a rigorous (or more flexible) project management approach according to their expectations and needs.
Research & Development
Bringing to bear each of the skills needed in an all-embracing project to develop your business solution. Our solutions are fully scalable to suit the challenges that confront you every day in your activity. Through the dedication of our teams and constant investment, we are skilled in the latest technologies required to offer you a great experience with our solutions. Furthermore, we realize specific developments to meet the demands of our customers.
Secured cloud computing
Access to a secure working environment in the cloud. Hosting in a French data center labelled by Label-Cloud. This label guarantees the respect of high standing international standards such as NIST (Adaptability, Elasticity, Reversibility), ITL (Surveillance, Support, Continuous improvement) or ISO-27001 (Security). Our solutions can be issued in rental mode. The monthly subscription includes: use of the software, hosting and securing data, backups, helpdesk phone line and updates.
Support
We make implementation of our solutions easier by following your business activity as close as possible. Hitechsoftware’s technical support provides our partners an efficient assistance (hotline Monday to Friday + on-call duty) without making them hanging on the phone for hours. Each one of our customers has a dedicated IT project manager, making communication more efficient.
Training and change management
Whether it is for new customers or existing ones, we deliver customized training courses on site or remotely. We set up training programs that facilitate change management. We can deliver different training levels (end user, administrator…).
Team and multilingual solutions
In order to meet the challenge of our international development, all of our solutions are available at least in French and in English. Most of our team is speaking English fluently in order to meet international customer’s expectations. Furthermore, we have a subsidiary in Kuala Lumpur (Malaysia) which allows us to interact easily with the ASEAN area.
We also have an office in Antananarivo (Madagascar) to support our Indian Ocean area customers and we partnered with two local distributors to cover Pacific Ocean area and Indonesia.
